Terms & Conditions

These Terms and Conditions ("Terms") govern access to and use of Medhexa (the "Service"), operated by Quantix Care Management LLC ("Quantix Care Management," "we," "us," or "our"). By creating an account, starting a free trial, or otherwise using the Service, you agree to be bound by these Terms on behalf of yourself and, where applicable, the organization you represent.

Medhexa is a healthcare collaboration platform that enables agencies, clinicians, and office staff to coordinate patient care through secure messaging, patient and internal groups, referrals, scheduling, and reporting tools. The Service is provided on a subscription basis, including an optional free trial period.

• You must be at least 18 years old and authorized to act on behalf of the organization you represent to use the Service.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• You agree to provide accurate registration information and to keep it up to date.
• Accounts are provisioned by an organization administrator and may be suspended or removed by that administrator or by us for violation of these Terms.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable healthcare, privacy, or data-protection law, including HIPAA.
• Attempt to access data, accounts, or systems you are not authorized to access, or circumvent access controls or audit logging.
• Upload or transmit malicious code, or interfere with the integrity or performance of the Service.
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except as permitted by law.
• Use the Service to store or transmit information you are not authorized to share with the recipients you select.

Paid access to the Service is provided on a subscription basis as agreed in your order form or as presented at sign-up. Free trials, where offered, convert to a paid subscription or expire at the end of the trial period unless cancelled beforehand. Fees are billed in advance and are non-refundable except as required by law or as expressly stated in your order form. We may change subscription pricing on a going-forward basis with reasonable notice.

Where you use the Service to create, receive, maintain, or transmit Protected Health Information ("PHI"), you represent that you are authorized to do so and that your use of the Service complies with HIPAA and other applicable law. If your organization is a covered entity or business associate under HIPAA, a separate Business Associate Agreement ("BAA") governs our handling of PHI and takes precedence over these Terms with respect to PHI. You are responsible for configuring user permissions and access within your organization appropriately.

The Service, including its software, design, and content (excluding data you submit), is owned by Quantix Care Management and its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your organization's internal business purposes. You retain ownership of the data you submit to the Service.

Each party agrees to protect the other party's confidential information with the same degree of care it uses for its own confidential information of similar nature, and not less than reasonable care, and to use such information only as necessary to perform under these Terms.

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, to the fullest extent permitted by law. The Service is a coordination and communication tool and does not replace clinical judgment. To the fullest extent permitted by law, Quantix Care Management will not be liable for indirect, incidental, special, consequential, or punitive damages, and our aggregate liability arising out of these Terms will not exceed the amounts paid by you for the Service in the twelve months preceding the claim.

Either party may terminate an account or subscription as provided in the applicable order form, or, in the absence of one, with 30 days' written notice. We may suspend or terminate access immediately for a material breach of these Terms, including unauthorized access to PHI or security violations. Upon termination, your right to access the Service ends, and data will be handled in accordance with our Privacy Policy and any applicable BAA.

These Terms are governed by the laws of the state in which Quantix Care Management LLC is organized, without regard to conflict-of-laws principles, unless a separate signed agreement between you and Quantix Care Management specifies otherwise.

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above and, where appropriate, through additional notice within the Service. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

Questions about these Terms can be sent to support@medhexa.com, by phone at (865) 405-0941, or by mail to Quantix Care Management LLC, 1222 Shooting Park Road, Peru, IL 61354. You can also visit www.quantixcare.com.